We have updated our Privacy Policy and Terms of Use reaffirming our commitment to the privacy of your personal and health information. If you have any questions or concerns, don't hesitate to contact us.

Contact Us

If this is a medical emergency, call 911.

If this is a request for your doctor or clinic regarding a medical condition, prescription or appointment, please contact them directly.

For requests relating to logging into and using miDASH:

  • Before submitting your issue, please visit the FAQ page; the answer to your question may already be there.
  • Provide a brief summary of the issue you are facing. Examples include, "problem logging-in", "unable to book appointment", "difficulty with registration" and "unable to see lab result".
  • Please do not provide any personal or health infromation in your support requests!
  • Contact us at miDASHsupport@aihs.ca
  • If you are sending us an email with a call back number, someone from our support team will reach out to you as soon as possible

Please note that our software support hours are Monday to Friday, 8:30 AM to 4:30 PM Eastern Standard Time, except holidays. Our miDASH Support Team will get back to you as soon as possible. For most requests we will target at least an initial response within the next business day or sooner.

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